“Two years ago, we heard from our customers: ‘We want to get in and out faster. We hate coming to NAC. We don’t want to be there because it takes so long. We don’t get those kinds of complaints anymore.”
— Dave Squier, Northern Air Cargo
Lean, innovation and change
- Are you dealing with too many internal or external customer complaints?
- Are you experiencing high costs due to errors and employee turnover?
- Do your processes fail to deliver the needed results consistently?
- Does your staff have great ideas, but no clear method to implement them?
Lean isn’t enough – you eliminate waste but fail to transform the process. Innovation isn’t enough – you create the new, but build it on top of a broken foundation. What is clear is that change is needed, lean is needed and innovation is needed. How do you put them together?
Your employees hold the key
In every case we have worked in, the employees doing the work not only hold the key to innovation and lean waste reduction, but they truly want to improve the processes. How do you harness their passion and their wisdom?
A better tool for change
Put your front-line staff on a team, train them with easy to use tools, then get out of their way. You will see dramatic results: significant reductions in time and money to complete processes, improved customer and employee satsifaction, the elimination of waste.
What are the “easy tools”?
At PGS, we call the tools Process Advantage® – the best of Lean, Innovation and Process Improvement melded together, and guaranteed. Your staff team will assess customer needs, identify the process rubs or problems, innovate out-of-the-box solutions, and implement them successfully. We stand by them through each step to assure it is successful.
Does Process Advantage® Work
Ask our clients –
“Process Advantage® process works. We are a bureaucracy in spades. People on front line have been starved for making improvements. That is the way to get to positive change in organizations, i.e. thru the front line employees who have seen the need for change and have been waiting to make it.”
— Chris Hladick, AK DCCED Licensure Process
Every group we’ve completed the change management process with has been able to recreate their process to deliver at least a 50 percent improvement in performance. To read some case studies on Process Advantage®, click here.
How to get started
If you are interested in finding out more about Process Advantage® and if it is a good fit for your organization, contact us. Our first step is to assess your organization’s potential and readiness for change. We won’t start unless we know you can win, because we guarantee our work with you. We hope to hear from you and to see what Process Advantage® can help you create and accomplish!
Change Management Theories
What business theories combine to create a solid change management process? This library article not only describes 5 key theories, but also the pitfalls of ignoring them in your change initiative.
Change Management Tools
We have singled out three tools that together greatly help the effectiveness and efficiency of a change initiative. Read more in our library article Change Management Tools.